Terms of Service
Welcome to Dexrina (https://dexrina.com). These Terms of Service govern your use of our online store and your purchases through it. The store's stated operating company is Changchun Shengyong Trading Co., Ltd. ("Dexrina," "we," "us," or "our" in these terms). Please read these terms together with the product information and policies shown on the website.
1. Using the Website
You may use the website only for lawful purposes. You agree not to interfere with its operation, misuse customer accounts, attempt unauthorized access, introduce malicious code, submit fraudulent orders, or use the website in a way that infringes another person's rights. You must be legally capable of entering a purchase contract under the laws applicable to you, or have the authorization required to do so.
2. Account Information
If an account feature is available, you are responsible for keeping your login information secure and for the accuracy of the information you provide. Notify us promptly if you suspect unauthorized activity. We may restrict activity that appears fraudulent or threatens the security of the store, subject to applicable law.
3. Product Information
We aim to present product descriptions, images, prices, and availability clearly. Colors and appearance may vary with screen settings, lighting, or product variations. Review the details, options, and specifications on each product page before buying. Where an error is discovered, we may correct the listing or contact you about an affected order; your statutory remedies remain unaffected.
4. Placing and Accepting Orders
Submitting an order is a request to purchase the selected items. An order acknowledgement does not necessarily mean the order has been accepted. We may need to verify payment, address information, product availability, or possible fraud before accepting and processing an order. If we cannot fulfill an order, we will notify you and arrange an appropriate refund of any payment received for the unfulfilled items.
5. Pricing, Taxes, and Payment
Prices are shown in the currency presented to you on the website or at checkout. Any applicable shipping charges, taxes, and other disclosed fees are shown during checkout before you authorize payment. We do not guarantee that every product will be available at a previously displayed price. Payment is processed through the methods made available at checkout; available methods may vary by location. We do not ask you to send payment card credentials by email.
6. Processing, Shipping, and Delivery
Order handling, eligible shipping destinations, applicable delivery charges, and estimated transit times are explained in our Shipping Policy and, where relevant, at checkout. Delivery estimates are not guaranteed arrival dates. We may contact you if there is an address issue, a product availability concern, or a significant disruption.
7. Cancellation, Returns, and Refunds
Contact service@dexrina.com as soon as possible if you wish to cancel an order. Cancellation may be possible before dispatch, but cannot be guaranteed after the order enters fulfillment. Returns, exchanges, and refunds are governed by our Return & Refund Policy, without limiting mandatory consumer rights that apply to your purchase.
8. Promotions and Availability
Any promotional price, coupon, or special offer applies only under its stated conditions and during its availability. We may correct obvious mistakes and prevent misuse of promotional mechanisms, while respecting orders and consumer rights under applicable law.
9. Intellectual Property
Website text, design, and other content are protected by applicable intellectual-property laws where rights are held by us or our licensors. You may view the website for personal shopping and other lawful purposes. You may not reproduce or commercially exploit protected content without permission, except where applicable law permits it. Third-party trademarks remain the property of their respective owners.
10. Third-Party Services and Links
Our store may rely on service providers for commerce functions, payment processing, delivery, and website operation. Third-party websites or services may have their own terms and privacy practices. Links to those services do not make us responsible for every aspect of independently operated websites, except as required by applicable law.
11. Privacy and Security
Our Privacy Policy explains the categories of personal information we may handle, the purposes of processing, and how to contact us about privacy rights. Please review it before providing personal information.
12. Service Availability and Liability
We try to keep the website available and information accurate, but service interruptions, network failures, and errors can occur. To the extent permitted by law, we do not accept liability for losses that are not reasonably foreseeable or that arise solely from events outside our reasonable control. Nothing in these terms excludes or limits liability, remedies, guarantees, or other consumer protections that cannot lawfully be excluded or limited.
13. Applicable Rights and Disputes
Your mandatory consumer protections under applicable law remain in effect. If a dispute arises, please contact us first so that we can review the relevant order or issue. Nothing here deprives you of any right to pursue a remedy or forum available under mandatory law.
14. Changes to These Terms
We may revise these terms to reflect changes in operations, law, or website functions. Updated wording will be posted on this page. Changes will not retroactively take away rights arising under an accepted order, where doing so would be unlawful.
15. Contact and Business Details
Operating Company: Changchun Shengyong Trading Co., Ltd.
Company Address: Room 905, Unit 2, Building 12, Dongfang Zhizhu Longtengyuan, West of Shiji Street and North of Lingdong Road, Economic Development Zone, Changchun
Support Email: service@dexrina.com
Contact Phone: +86 15948572631
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)