Privacy Policy
Dexrina (https://dexrina.com) respects the privacy of customers and visitors. This Privacy Policy explains the personal information that may be collected when you browse our store, contact support, or place an order; why that information is used; and how you may exercise privacy rights that apply to you.
1. Who Is Responsible for Personal Information
For the store activities described in this policy, the stated operating company and business contact is Changchun Shengyong Trading Co., Ltd.
Company Address: Room 905, Unit 2, Building 12, Dongfang Zhizhu Longtengyuan, West of Shiji Street and North of Lingdong Road, Economic Development Zone, Changchun
Privacy Contact: service@dexrina.com
Contact Phone: +86 15948572631
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
2. Information We Collect
Depending on how you use the store, information may include your name, email address, telephone number, billing and shipping addresses, order details, selected products, transaction identifiers, fulfillment and return records, customer-service communications, and information you provide voluntarily. Our website may also generate technical information such as an IP address, browser or device information, page requests, approximate region derived from network information, and cookie or similar identifiers when used by the site's actual configuration.
Payment card details are handled through the payment services made available at checkout. We may receive payment status, masked or limited payment information, and transaction identifiers necessary to process or support the order rather than full card credentials.
3. Sources of Information
We obtain information directly from you, through interactions with the website and checkout, and from service providers involved in order processing, payment, delivery, customer support, fraud prevention, or requested returns. If an authorized representative contacts us about an order, we may receive information from that person for the stated purpose.
4. How We Use Information
We use relevant information to operate our website, display and fulfill orders, process payments and refunds, arrange delivery, respond to customer questions, manage returns, maintain records, protect the store against abuse or fraud, comply with applicable legal obligations, and resolve disputes. Where permitted and applicable, information may also support website performance, communications, and marketing preferences. We do not rely on a single processing purpose for every category of personal information.
5. Legal Bases Where Required
Where privacy law requires a legal basis, processing may be necessary to perform a contract with you, comply with a legal obligation, or pursue legitimate interests such as fraud prevention and service security, provided those interests are not overridden by your rights. We seek consent when required for particular activities, such as certain nonessential cookies or direct marketing. You may withdraw consent in the manner available for that activity, without affecting processing that was lawful beforehand.
6. Service Providers and Disclosures
Our online store is built using Shopify commerce services. Information needed to provide the storefront and process transactions may be handled by Shopify and by relevant service providers used for payment, shipping, technical hosting, customer communications, security, or compliance. We share only the information reasonably needed for a service or required by law, subject to applicable privacy obligations. We may also disclose information in response to a lawful request or to protect rights and safety where permitted. We do not claim that any particular optional advertising, analytics, or social-media provider is in use unless it is actually enabled on the store.
7. Cookies and Similar Technologies
Cookies and similar technologies may be used for essential store functionality, including security, cart management, and session continuity. Additional analytics, preference, or advertising technologies, if active, can be subject to your choices and applicable consent requirements. Browser settings may allow you to control some cookies, though blocking essential technologies can affect the operation of the store. Any store-specific cookie banner or privacy-preference interface should be used where available.
8. Marketing Choices and Targeted Advertising
If you have subscribed to marketing messages and applicable law permits, we may send information about store news or offers. You can follow the unsubscribe instructions in a marketing message or contact us to change your preferences. Where applicable law grants rights relating to targeted advertising, sharing, or sale of personal information, you may exercise available choices through the privacy controls presented on the website or by contacting us. We do not treat a request to stop marketing as a reason to stop necessary order-service messages.
9. International Processing
To deliver orders and support the website, information may be processed or accessed outside the country where you live. Where cross-border transfer safeguards are required, we will use mechanisms appropriate to the processing and applicable law. The locations involved depend on the services actually used to fulfill your order and operate the store.
10. Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described above, including order fulfillment, customer support, statutory recordkeeping, security, and dispute resolution. Retention periods depend on the information type and relevant legal requirements. We use reasonable organizational and technical measures intended to protect information, although no online transmission or storage system can be guaranteed completely secure.
11. Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a portable copy of personal information, to object to particular processing, to withdraw consent, or to appeal certain decisions. These rights are subject to legal conditions and exceptions. Send your request to service@dexrina.com; describe the right you wish to exercise and provide enough information for us to identify the relevant records. We may need to verify your identity to protect your information before responding.
12. Children
The store is not intended for children who are not legally permitted to purchase the products offered. We do not intentionally solicit personal information from children in violation of applicable law. If you believe a child provided information improperly, contact us so we can assess and respond to the concern.
13. Third-Party Websites
Links to third-party websites and external services may be governed by their own privacy policies. We encourage you to review those policies before providing information to a third party.
14. Policy Updates
We may revise this Privacy Policy to reflect changes in our operations, service providers, privacy choices, or legal obligations. The current text will be made available on this page. Where applicable law requires additional notice or consent for a material change, we will provide it.
15. Contact Us
For questions about this policy or personal information requests, contact service@dexrina.com.
Operating Company: Changchun Shengyong Trading Co., Ltd.
Company Address: Room 905, Unit 2, Building 12, Dongfang Zhizhu Longtengyuan, West of Shiji Street and North of Lingdong Road, Economic Development Zone, Changchun
Contact Phone: +86 15948572631
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)