Shipping Policy

Thank you for shopping with Dexrina. This policy explains how orders are processed, how shipping options and charges are presented, and what to do when a delivery needs attention.

Order Processing

Our standard order-processing period is 1–3 business days after successful payment confirmation. This period covers order review, preparation, and handoff for shipment. Business days exclude weekends and applicable holidays. Processing may take longer when an address needs clarification, an item is unavailable, payment requires review, or unusual order volumes affect fulfillment. We will contact you when additional information is needed.

Estimated Delivery Time

After dispatch, estimated transit time is 7–15 business days. This is a shipping estimate, not a guaranteed delivery date. The processing period and transit period are separate: an order generally requires processing before the shipment begins its transit. Actual arrival times depend on destination, carrier services, weather, local holidays, customs procedures where applicable, and other conditions beyond the ordinary transit schedule.

Shipping Destinations

Available destinations and delivery methods are determined by the options shown for your delivery address at checkout. An address is eligible for an order only when a shipping option is offered to that destination. We do not represent that shipping is available in every country or region.

Shipping Charges

Any shipping cost applicable to your order will be displayed at checkout before payment. Costs can vary with the destination, shipping method, quantity, and characteristics of the items. Do not rely on an unconfirmed free-shipping threshold: the actual charge shown at checkout controls, subject to mandatory law.

Tracking and Shipment Updates

If a tracking number or shipment update is available, it may be provided by email or through the order information made available to you. Tracking details can take time to update after a parcel has been handed over to the carrier. If the information remains unclear, contact us with your order number.

Correct Delivery Details

Please check the recipient name, full address, postal code, phone number where required, and any delivery instructions before completing checkout. Contact us promptly if you notice an error. An address change may not be possible once an order has been dispatched. If a parcel is returned because an address was incomplete or delivery was refused, we will review the available options and any lawful, disclosed additional charges with you.

Delays, Lost Parcels, and Delivery Problems

If a shipment is delayed, appears lost, is recorded as delivered but cannot be located, or arrives damaged, please contact service@dexrina.com with your order number and relevant details. We will review the information available from the carrier and work with you toward an appropriate resolution under applicable law. For damage or a wrong item, photographs and the packaging details can be useful, but we will not require evidence in a way that improperly restricts statutory rights.

Customs Duties and Import Charges

For destinations that involve cross-border shipment, customs duties, import taxes, or clearance requirements may apply. Where such charges are not collected or included at checkout, they may be assessed by the relevant authorities or carrier, according to the destination's laws. The applicable checkout disclosures and mandatory consumer law determine the parties' rights and obligations; we do not promise that all international orders are duty-free.

Contact

Support Email: service@dexrina.com
Contact Phone: +86 15948572631
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Operating Company: Changchun Shengyong Trading Co., Ltd.
Company Address: Room 905, Unit 2, Building 12, Dongfang Zhizhu Longtengyuan, West of Shiji Street and North of Lingdong Road, Economic Development Zone, Changchun