Contact Us

Welcome to Dexrina. If you need assistance with product information, an order, delivery, a return, a refund, or a privacy question, our support contact details are provided below.

Contact Information

Website: https://dexrina.com
Operating Company: Changchun Shengyong Trading Co., Ltd.
Unified Social Credit Code (USCC): 91220100MAKGULGY9P
Company Address: Room 905, Unit 2, Building 12, Dongfang Zhizhu Longtengyuan, West of Shiji Street and North of Lingdong Road, Economic Development Zone, Changchun
Support Email: service@dexrina.com
Contact Phone: +86 15948572631
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Help With an Order

For questions about an order, please include your order number, the email address used at checkout, and a brief explanation of the issue. If you are contacting us about a damaged, defective, missing, or incorrect item, photographs of the item, the packaging, or the delivery label may help us review the situation. Please do not email payment card numbers, passwords, or other sensitive authentication information.

Our team can help you review the status of an order, discuss delivery concerns, and explain the next steps under our Shipping Policy and Return & Refund Policy. We may need additional information to identify your order or verify that we are communicating with the person authorized to receive its details.

Returns and Refunds

Please contact us before sending any item back. Return requests are reviewed under our Return & Refund Policy, and we will provide the appropriate return instructions and destination when a return is authorized. Do not send merchandise to the company address above unless our support team expressly identifies it as the authorized return address for your request.

When to Contact Us

You may email us at any time. Our stated business hours are Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time). Messages received outside these hours may be reviewed during the next business period. Time required to resolve an inquiry may depend on the type of request and any information we need to obtain from a delivery or payment service provider.

For information about personal data requests, please use the same support email and identify the request as a privacy inquiry. For account security, we may ask you to verify your identity before sharing or changing personal information.